Custom Orthotic Warranty

Product Warranty for Custom-Made Orthotics:

At Rx Orthotic Inc, we take pride in the quality and craftsmanship of our custom-made orthotics. We stand behind our products and offer the following warranty to provide you with peace of mind:

1. Warranty Coverage: We offer a 6 months warranty on our custom-made orthotics. This warranty covers any defects in materials or workmanship that may arise during normal use.

2. Remake Guarantee: If you encounter any issues with the fit, comfort, or functionality of your custom orthotics within the warranty period, we will gladly remake them to ensure they meet your specific needs. Our goal is to provide you with orthotic devices that offer optimal support and comfort.

3. Exclusions: Please note that this warranty does not cover normal wear and tear, damage caused by improper use, neglect, or modifications made to the orthotics without our authorization.

4. Warranty Claims: If you believe your custom orthotics are eligible for a warranty claim, please contact our Customer Support team. We may require supporting documentation or photographs to assess the issue. Our team will guide you through the warranty claim process and provide instructions on returning the orthotics if necessary.

5. Resolution Process: Once we receive your warranty claim, our team will promptly evaluate the issue and determine the appropriate course of action. If a remake is required, we will work diligently to recreate your orthotics to match the original specifications. Our goal is to ensure your complete satisfaction and address any concerns you may have.

6. Shipping Costs: If the warranty claim is approved, we will cover the shipping costs associated with returning the defective orthotics and sending the remade pair to you.

Please note that our product warranty is subject to the terms and conditions outlined above. For any additional questions or inquiries regarding the warranty for your custom-made orthotics, please contact our Customer Support team.

Thank you for choosing Rx Orthotic Inc. We are committed to providing you with high-quality custom orthotics and exceptional customer service.

The Rx Orthotic Inc Team