Return Policy

We understand that sometimes returns are necessary, and we want to ensure your satisfaction with every purchase from Rx Orthotic Inc. Please read our return policy below:

1. Eligibility: Most new, unopened items are eligible for return within 30 days of delivery. To be eligible for a return, the item must be in its original condition and packaging. However, please note that custom-made orthotic devices, due to their personalized nature, are non-returnable, unless there is a defect or error on our part. In the case of defective or incorrectly made custom orthotic devices, we will gladly remake them to ensure your complete satisfaction.

2. Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, we take full responsibility. Please contact our Customer Support team within 30 days of receiving the item, and we will assist you in resolving the issue promptly. We may require supporting documentation or photographs to process the return.

3. Return Procedure: If you need to initiate a return, please contact our Customer Support team with your order number and details about the product you would like to return. They will provide you with instructions on how to proceed and any necessary return authorization.

4. Return Shipping: You are responsible for the return shipping costs, unless the return is a result of our error. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe arrival of the returned item. Please note that we are not liable for any lost or damaged items during the return shipping process.

5. Refund Process: Once we receive the returned item and verify its condition, we will process the refund within 3 to 5 business days. The refund will be issued via the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or financial institution's processing time.

6. Communication is Key: We believe in open communication and exceptional customer service. If you have any concerns or questions regarding your return, please don't hesitate to reach out to our Customer Support team. They are here to assist you and ensure a smooth return process.

Please note that our return policy is subject to change. We recommend reviewing our website or contacting our Customer Support team for the most up-to-date information.

We appreciate your understanding and cooperation in adhering to our return policy guidelines. Our goal is to make the return process as straightforward and hassle-free as possible while providing you with exceptional service.

If you have any further questions or need assistance with your return, please don't hesitate to contact our Customer Support team.

Thank you for choosing Rx Orthotic Inc!

The Rx Orthotic Inc Team