Frequent Ask Questions


How can I submit my order?

Submitting Physical Casts: If you have a physical cast, such as an impression box or other casting materials, you can simply mail it to our physical address. along with our order form. Need a return label? No problem. Email us for a free USPS return label at

Submitting 3D Files: For those planning to submit 3D files, we offer multiple options:

  • Email Method: Email your completed order form and 3D files to
  • Online Order: If you prefer, you can place your order directly on our website, (remember to set up your online account with us first).

Accepted 3D File Formats: We accept the following file formats for 3D files: STL, OBJ, PLY. Additionally, we welcome iMed files from Techmed.



Where can I find custom orthotics?
Custom orthotics are medical devices provided through healthcare professionals such as podiatrists, physical therapists, and orthopaedic surgeons. Please note that over-the-counter insoles do not equate to custom orthotics. RX Orthotic partners with health professionals nationwide. If you're interested in acquiring RX Orthotic's custom orthotics, make sure to inform your healthcare provider.

How should I clean my custom orthotics?
Cleaning processes can differ depending on the material of your orthotics. Always consult your healthcare provider for specific cleaning advice. For most RX Orthotic orthotics, spot cleaning with cool water and a mild soap is suggested. Avoid submerging them in water or using strong chemicals. Genuine leather can be cleaned with mink oil, saddle oil, or other leather cleaners.

How do I maintain my custom orthotics?
Custom orthotics are a considerable investment intended to last. Store them carefully when not worn, keeping them dry and away from extreme temperatures. Did you know that most well-used orthotics can be refurbished?

What is the cost of custom orthotics?
The cost varies based on your unique needs. Your healthcare professional will conduct an evaluation to identify the right orthotics for you, considering factors like activity level, workplace conditions, and any foot issues. It's recommended to discuss costs with your provider before placing your order.

Does insurance, Medicare, or Medicaid cover custom orthotics?
Coverage differs based on each insurance provider's policies. Your provider may offer payment plans for any part not covered by insurance. Many view orthotics as a worthy investment in their health and comfort.

Can I directly coordinate with RX Orthotic for orthotics repair or refurbishment?
Since orthotics are prescriptive medical devices, we primarily liaise with healthcare professionals for any repairs or refurbishments. Please make an appointment with your prescribing healthcare professional.

Can I get a second pair of orthotics directly from RX Orthotic?
For a second pair, please contact your healthcare provider. As custom orthotics are prescription devices, your current prescription should be reviewed to ensure it is still suitable for you.